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Submitted: 03:41PM, 15 Dec 2018
Answer: Hi Tim,

Thank you for contacting Yates.

We are very sorry to hear of your experience with cycad blue butterfly and would like to investigate immediately.

In order for us to further investigate the issue, we will need to ask you some questions. We apologise for any inconvenience or frustration these questions may cause; however, we do want to ensure that we properly investigate the issue.

- Can you please provide us with clear photos of the front and back of the products.
This will provide us with the batch number as well as suffice for proof of purchase.
- If possible, please also provide photos of the cycad itself.
- When the product was applied? How often?
- May we ask your full contact details including your postal address?

Upon receipt of the above details we can then work toward a suitable resolution and provide the information to our quality assurance team for review.

We thank you for taking the time and effort to contact us, and we do value your patient cooperation with this process as it enables us to continually review and improve our products.

We look forward to hearing from you soon.

Best Regards,
Louise
Yates Horticulturist

Category: Pests
Answered: 01:34PM, 17 Dec 2018

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